FAQs

help & advice

Delivery

Can I have an order delivered ‘Next Day’?

Yes, for any orders placed before 2pm, you can opt for a ‘Next Day’ delivery service. Delivery will be on the next working day.

How soon will I get my order?

If your order is placed before 1pm Monday-Thursday, we strive to despatch your order the same working day. If your order is placed after these times, it may be processed the next working day. We do not currently despatch orders on Fridays.

There are 3 options for delivery:

Economy Delivery

Economy UK Mainland Deliveries are processed same day but during these are currently being dispatched within 7 working days. Please note that Fridays, Saturdays, Sundays, Closure Dates and Bank Holidays are not classed as working days.

Priority Delivery

Priotrity UK Mainland Deliveries are processed same day but will be dispatched usually within 3 working days. Please note that Fridays, Saturdays, Sundays, Closure Dates and Bank Holidays are not classed as working days.

Next Working Day Delivery

Priority Next Working Day UK Mainland Deliveries are processed and dispatched same day so long as the order is placed before 13.00 between Monday - Thursday. Please note that any orders placed on a Friday, or over the Weekend, or on a Closure Dates, and on a Bank Holiday will be dispatched on the next working day. For a full list of our company closure dates, please take a look at our Contact Us page.

If, for any reason we are unable to process your order for Next Working Day Delivery, we will advise you by email, and your order will be processed on the next working day unless we receive further instructions from you.  If any goods are unavailable at the time you place your order, or need to be ordered in especially, we will also notify you, therefore a Next Working Day Delivery will not be possible in this instance.

Do you deliver outside the UK?

Yes, we deliver to countries all over the world. Please select your country on the checkout page, and the relevant shipping costs will be applied.

Do you charge for delivery?

Yes – an exact ‘postage, packaging and handling’ amount will be shown at the checkout.

Other

What is the least amount that I can order?

The minimum order is 0.5m, we will supply part metre thereafter.

 

We offer wholesale discounts for any orders over £200! See below which codes you may be eligible for:

To get 5% off orders over £200 use code: BULK200

To get 7.5% off orders over £400 use code: BULK400

To get 10% off orders over £750 use code: BULK750

To get 12.5% off orders over £1000 use code: BULK1000

Do you have special offers or ‘Sale’ fabrics?

We have a selection of ‘Sale’ fabrics, these are shown on the web site under ‘Sale’.

What do I do if there is a fault with the fabric?

Provided that the fabric has not been ‘cut’ we will replace it.

Payment

How do I pay?

Payments are directed to a secure 3rd party payment terminal via the ‘Checkout’ – options include PayPal and WorldPay. A wide range of credit and debit cards are accepted, including Visa, MasterCard, Maestro, and Electron.

Samples

Can I order a sample?

Yes, this option is available. Simply choose your fabric and add the sample to your basket. You will then need to proceed through the checkout process as normal.

Do you charge for samples?

Yes, samples are available at £1.35-£1.50 each.

Can I have a bigger sample?

Yes this is possible – please contact us on 01159 440 699 for more details.

Sample Orders

Sample orders are currently being dispatched within 7-14 working days of order, and are usually sent via Royal Mail unless placed with other products, in which case they may be sent by an alternative courier. Please note that current working days do not include Fridays, Weekends or Public Holidays.